Customer Service Representative
Are you a confident communicator with strong PC skills? Do you thrive in a customer-focused environment? Film & Foil Solutions Ltd, Based in North Florida Road Haydock Industrial Estate Haydock is looking for an Internal Customer Service Representative to join our dynamic team.
About the Role:
As an Internal Customer Service Representative, you will play a key role in supporting our sales team and maintaining strong relationships with our customers.
The role will involve:
- Handling customer inquiries via phone and email
- Making outbound calls, including cold calling potential customers
- Processing orders and maintaining accurate records
- Liaising with internal departments such as logistics, QA, and finance to ensure
- excellent customer service
- Providing product information and support to customers
Ideal Candidate:
- Strong PC skills, including Microsoft Office
- Excellent telephone communication skills and confidence in making outbound calls
- Previous experience in customer service or telesales preferred
- Knowledge of the flexible packaging industry is advantageous but not essential as full training will be provided
- A proactive and positive attitude with a willingness to learn
What We Offer:
Competitive salary based on experience
Full training and development opportunities
A supportive team environment
Opportunities for career progression within the company
If you are looking for a customer service role where you can develop your skills and grow within a successful business, we’d love to hear from you!
To apply, please send your CV and a short cover letter to Angela Samara at angela.samara@coralproducts.com